BadgeTime Support

On the BadgeTime login screen, type your email and tap Forgot password? Then tap Send. We email you a link to make a new password. If you don't see it, check your spam folder.

• You can clock in starting 7 minutes before your shift.
• You need to be at the job site. If you see Too far from the job site, move closer and try again.
• Location must be on for BadgeTime. See "Location settings" below.
• Lost signal? BadgeTime saves your clock-in and clock-out and sends them when you are back online. You can also tap Sync now on the Clock In/Out tab.

Still stuck? Call us. We can help while you are at the job site.

BadgeTime uses your location to confirm you are at the job site when you clock in and out, and during your shift. It stops when you clock out. While the app is open, it also uses your location to show open shifts near you.

iPhone and iPad:

1. Open the Settings app and find BadgeTime.
2. Tap Location and choose Always.
3. Make sure Precise Location is on.

Android:

1. Open Settings, tap Apps, then BadgeTime.
2. Tap Permissions, then Location, and choose Allow all the time.
3. Make sure Use precise location is on.

Pay shown in BadgeTime is an estimate. Your hours can still change when they are reviewed.

If something looks wrong, contact us right away. After you are paid for a shift, or 14 days after it, the hours can't be changed.

• Tap Give up shift to post it in Available Shifts for another officer. Changed your mind? Tap Take it back before someone picks it up.
• If the shift is today or tomorrow, the app can't post it. Contact your supervisor or call us.
• In My Schedule, when a shift asks you to confirm, you can tap Can't work it. You stay on the shift until a supervisor follows up with you.

Get updates from the App Store or Google Play. Updates are never required. You can keep using BadgeTime until you update. When you can, update on Wi-Fi.

Some fixes arrive by themselves the next time you fully close and reopen the app.

After you send the Officer Application, our team reviews it. Until then, the app shows that your application is in review. Call us if you have questions.

Changed your mind? Call or email us and we will delete your application and account.

In the app, open Profile, scroll down to Danger Zone, and tap Delete Account. You will need your password.

Still waiting on your application? Call or email us and we will delete your account for you. You can also start from the Delete your account page.